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Customer Success Manager (CSM) (d/f/m)

Germany, Berlin, BerlinSales & Success

Job description

Data is essential to solving our toughest challenges in business, science, and society. That's why we democratize access to the universe of commercial data. Our Data Commerce Cloud™ is used by thousands of companies to easily exchange data in the most transparent, trusted, and efficient way - across the globe. Data commerce made easy.

We are looking for our first Customer Success Manager (d/f/m) 
to build and spearhead our new CSM team and empower our clients (Data Providers from all across the world) to market, offer, and sell their data through our Data Commerce Cloud (DCC). You will work and report directly with our Chief Customer Officer on making our Data Providers successful and craft scalable CSM structures. Client success is an integral part of our business model, it is not just a simple post-sales job. Only if our clients win, we win.

Your job:

  • Drive the onboarding process of new Data Providers and get them deeply invested in our DCC.
  • Run (automated) campaign series that increase the DCC know-how, investment, and usage of our clients.
  • Develop customer success life cycle structures, define and document all processes from the ground up and assure scalability at all times.
  • Segment our +1,000 B2B clients into actionable clusters and assure that each segment is addressed with the respective action items.
  • Leverage all platform data and analytics available to proactively identify upselling opportunities, enable renewals, or prevent churn.
  • Maximize customer happiness and retention through ongoing positive relationship management with our clients.
  • Collaborate and liaise with our internal teams, including product & design to ameliorate our customer's platform experience.
  • Craft impressive success stories of Data Providers that will be shared with our network of clients and prospects.

Our ideal candidate is obsessed with deeply understanding the global data market and its Data Providers. You can take extreme ownership of this new function and based on your past CSM experience you start executing from day 1. You are able to answer smart questions with data and thrive from all client interactions. You love working in fast-moving startups.

Our offer:

Transparency is one of our 9 principles for building a company we love. So here's the deal:

  • Annual salary between €48K - €60K based on experience
  • Participation in virtual employee stock options program (VESOP)
  • 30 days of vacation, flexible working hours (just align with your team)
  • Massive ownership to shape processes and our company in its early stages 
  • Independent and solution-oriented work in an entrepreneurial and intercultural environment
  • Monthly retrospectives, quarterly and yearly OKR goal setting for alignment
  • Equipment of your choice e.g. Macbook M1, noise-canceling headphones, large screen, etc.
  • A highly-motivated, close-knit team with extremely talented and fun colleagues
  • Structured career growth path, no corporate BS, proactive promotions, and salary increases
  • Work from home whenever you want with our hybrid office policy
  • Stylish penthouse office in the center of Berlin, standing desks, 1 Gbit/s internet
  • Most importantly, free snacks & drinks, espresso machine, foosball table, regular office parties, offsites, etc.

Key facts: The start date can be ASAP and the work location is Berlin Mitte (hybrid).

Job requirements

Minimum qualifications:

  • 2+ years of experience in customer-facing roles such as Customer Success, Account Management, Consulting, or similar.
  • You have a customer-centric mindset and a hands-on entrepreneurial attitude to drive results.
  • You are a stellar communicator with business fluent written and verbal English.
  • You show high levels of empathy and emotional intelligence in your daily work with clients.
  • You can leverage BI to prioritize CSM operations.

Preferred qualifications:

  • Affinity for b2b software, technology, and fast-growing international work environments.
  • A proven track record of successfully managing multiple customers, developing opportunities, and exceeding business targets.
  • Various CSM tool experiences.
  • You can motivate and inspire clients, foresee issues and approach them before they leave a bad taste.

Application process:

  1. Apply: Submit the application form
  2. Initial call (30 min): If we're a match, we’ll schedule a 30 min initial call
  3. Deep dive (60 min): Explore the job in a 1h deep dive with the hiring manager
  4. Founder talk (30 min): Talk to our founders and ask them anything
  5. Team meeting (30 min): Drop by our office or join us for a virtual team hangout
  6. Offer: By now, you know us and we know you, let's make the magic happen!

Equal employment opportunity:

Datarade is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.


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